Book an Appointment

Appointments can be scheduled via our online booking system. We recommend booking appointments in advance to secure your preferred time slot.Sessions must be booked in the name of the person attending. If you are booking for someone else, please inform us at least five days in advance and confirm who will attend, failing which the session will not be held and the fee forfeited.Clients are expected to attend each scheduled session on time. Your appointment involves the reservation of time specifically for you. If you anticipate being late for your appointment, please let me know as soon as possible.Please note that arriving late may result in a shortened session to avoid inconvenience to subsequent clients. So please be on time to benefit from your full allotted time!Your intake form needs to be completed at least 72 hours before your first appointment with us, and incomplete submissions will result in rescheduling or session cancellation.

Payment for therapy services is due at the time of booking. We accept various payment methods, such as PayNow, GrabPay, and credit card.With effect from 1 November 2026, payments made by credit card and GrabPay will incur an additional 1.5% processing fee. This is a partial share of the processing cost charged to us. Payments made via PayNow are not subject to any additional fee.PayNow is our preferred payment method. As a small local practice, every bit helps, choosing PayNow to avoid the card fee is always appreciated! :)

We understand that unforeseen circumstances may arise, necessitating the cancellation or rescheduling of appointments. We kindly request that all appointment rescheduling to be made at least 24 hours in advance of appointment time. We appreciate more than 24 hours’ notice when possible, as we can then make that time available to other clients.Appointment rescheduling with less than 24 hours' notice will incur a late rescheduling fee of 50% of the session fee. This charge will be deducted from your paid booking.

We regret to inform that if a client fails to attend a scheduled session without prior notice (no-show), the session will be billed at the full session fee. A no-show is defined as either failing to inform us of non-attendance before the scheduled session, and/or notifying us after the session has commenced.

Our office has no waiting area or childcare facilities during sessions. Children cannot be present during therapy sessions as this compromises confidentiality, therapeutic effectiveness, and safe space required for discussions.Clients must arrange appropriate childcare in advance of all scheduled appointments.If you have not pre-arranged childcare and need to reschedule your session on the day of appointment, our late rescheduling policy will apply.For safety and liability reasons, we cannot recommend or approve leaving children unattended in nearby public spaces during your session.

We understand that things could happen. The ONLY exception to our cancellation policy is in the event of serious illness or emergency.We offer one grace waiver every six months for legitimate emergencies, such as car accidents, extreme illnesses, or deaths in the family.Please note that work-related issues do not constitute emergencies under this policy.This cancellation policy applies even if missing the appointment was unintentional. In the event of bad weather conditions, we have the option to conduct the session via video call.

As a small business, managing scheduling and resources efficiently is essential to the sustainability of our practice. Refunds for completed sessions are not offered, including on the basis of dissatisfaction or where the outcome differs from what was hoped for.If you decide to end therapy permanently, any fees paid in advance for sessions not yet held can be refunded on request, subject to a $50 administrative charge.This does not override the late rescheduling policy: where a session falls within 24 hours, a late fee of 50% of the session fee applies to that session, and only the remaining advance fees are refundable. Fees for sessions already held, or charged in full under the no-show policy, are non-refundable.We reserve the right to cancel a booking before the session where the required intake form has not been completed, or where a discount has been applied for which the client is not eligible for.Where a session fee is refundable, the refund is less the payment processing fee. This fee is charged by our payment provider at the time of payment and cannot be recovered.Your cooperation and understanding in adhering to these policies are sincerely appreciated.

By booking and paying for an appointment through our website, you acknowledge that you have read, understood, and agree to be bound by our Terms and Conditions. Please review our complete Terms and Conditions here before proceeding with your booking.